Those within the anti-payday loan camp have said much about how they think the long product is explicative. That is a diatribe style argument that will rage on with certain activists, regardless of data pointing toward the contrary. However, here’s something that the best paydayloans business organizations do that not only reflects top quality customer service, it helps ensure that employees are doing their jobs properly – a surprise audit.
What a surprise audit does
The surprise audit can be a useful tool for any conglomeration of payday loans stores, writes payday loan industry blog. In fact, once the audit commences, employee should be made aware of what’s going on. Pay day industry blog explains that the surprise audit is not designed to punish good employees (which most pay day loans business employees are), but to prevent the small amount of employee fraud that may occur.
First, focus on a good customer from the recent past
The first reason for this is to give your business a chance to establish good rapport with the customer would have given the opted for the future contact. When you first speak to the customer, make certain they know who they’re speaking with and why your calling – to thank them for their business. Your expression of gratitude strengthens the customer bond and possibly pave the way for repeat business. Then allow the customer all the time they need to reply. Customer retention through sterling customer service is your ultimate goal here.
Give your customers the speaking room they need
What you need to hope to hear is optimistic results in the land of the payday loan. You may discover that the customer has a negative story to tell concerning their customer service experience. This may happen from time to time, and can be addressed with minor coaching.
How would you deal with employee fraud?
Employee fraud is the worst of all possible worlds for your paydayloans business. Employee fraud he roads the internal trust a business has with its employees and causes great damage to customer relationships. Specifically, employee fraud may be a situation where a dishonest employee uses a customer identity to take out a loan for themselves. This is identity theft, and it is illegal. Payday loan industry blog claims it has found “as numerous as 22 percent of payday loan contracts are bogus” at its store, but in all likelihood that number is quite high for most payday loan stores. This doesn’t mean that a surprise audit should not be used. If the payday loan business does this, they show both their employees and customers that the customer comes first.
